Customers For Life

I’m a big fan of stories. (shocker)

I became an avid reader in my early teenage years when I discovered the “Goosebumps” series by R.L. Stine. 

Maybe I loved the stories, maybe I enjoyed the ongoing saga, I might have even considered myself “tough” because the big scary books didn’t spook me. 

Regardless, I’ve been hooked ever since. They’ve permeated most facets of my life including professionally.

And while I could go on and on about the benefits of stories, I continue to use them for one simple reason…

They create lifelong customers.

And regardless of whether you sell physical products, services, or even information, a customer won’t stick around for more than a year or two just for the product. 

There are just too many options out there. Too many new advances. Too much competition.

The best way to create customers for life is to create interest in you as an interesting person. 

“What’s going on in their life?”

“I wonder how their event went?”

” What happened after they did X?”

Your customers think about you. They care about you. And the more you let them into your life, the longer they’ll be in it.

If you’ve read my S4 formula, you know how easy it is to implement stories into your emails. And for your next email, I want you to use a story about something personal to you. 

It could be a strong belief you have, a tried-and-true way of doing things, or even something that happened to you last week. 

The key is to start to build parts of your own story that your customers will learn, love, and remember. And with that level of commitment, they’ll be customers for life.

The New Business Relationship

I read a great article on transactional businesses recently. The gist is that most businesses have focused only on how to get that “next transaction” right now.

The days of building a relationship are gone for most businesses. Most companies are strictly transactional. Their main focus is to get consumers to…

– Buy now from email

– Buy now from ads

– Use steep discounts to get a sale now

You get the idea. The list goes on. And while this isn’t a bad thing, there is little focus on customer loyalty. Each transaction is treated as a first time purchase.

And little do these companies know that by simply adding the relationship aspect back into their transactional business, they can drastically improve their sales.

Here’s the way I see it…

Let’s say you spend $10 to make a sale to Joe. The common approach would be to make the sale and then spend another $10 to make a sale to Bob. Can you still profit this way?

Sure, but not for long.

See, unless you’re a company like Walmart or Amazon, you’re going to have a difficult time getting repeat buyers based solely on price. But if you were to set up, say, a series of automated email sequences to follow up purchases, now you’re playing a different game.

Now you’re playing the long game. You’re building a relationship so you can make another sale to Joe without spending another $10. Without having to offer deep discounts just to get him to buy. Without paying that ghastly difference between new customer acquisition and customer retention.

But heed my warning…

If you expect to create long-term customers without differentiating yourself from the competition, you’re better off sticking with a purely transactional business. But if you’ve developed something that truly separates you from your competition, make sure customers know about it every chance you get.

If you do that AND provide a great experience, they’ll keep coming back.

How To Be A Miserable Business Owner

I recently had someone reach out to me on LinkedIn.

I’d never met this person but I’m always for making new connections. So I take a gander at the message and it’s a simple enough request –

“Follow me on Facebook and we can share each other’s content”.

And for some people on a few platforms, I might do that. But here’s the thing…​

I DESPISE Facebook. 

I spent so much time on the platform in my early marketing days that the very layout of the site brings me anxiety. But Mr. LinkedIn informs me that my customers are on there so I should be too.

Thanks Mr. LinkedIn, but no thanks.

Do I think he’s wrong? Nah. Most people are on Facebook. And I’m fully aware that marketing on Facebook will probably broaden my reach and attract new customers.

But is it worth my mental sanity?

Never.

The “experts” will tell you that you need to be on this platform and use these tools. That’s hogwash. Your customers hang out in more than one spot. So if you have something that brings you anxiety or makes you miserable, why continue to use it?

After all, being in business for yourself is supposed to be fun, right? If you’re tied to something that makes you miserable, it’ll start to permeate into other areas of your business and your life.

Am I saying Facebook is bad? For me, yeah. 

For you, I don’t know. That’s for you to decide. But if doing something in your business makes you miserable, stop immediately…unless you WANT to be a miserable business owner.

And when you learn how to tell stories like I teach in the S4 formula, you can reach your customers on any platform.

Brice Woodard

P.S. – if you haven’t grabbed the S4 formula yet, you can grab it HERE fo’ free.

Pain Makes The Heart Grow Fonder

My five year old is just that.

A five year old.

When he was about three, he started to test his boundaries. Getting into things he knew he wasn’t supposed to, mouthing off when he didn’t get his way, throwing tantrums.

The fun stuff most parents gets to experience.

And here’s the thing…

He didn’t know any other way.

He hadn’t learned reasoning, social etiquette, and all those fun capacities we acquire over the years. So when he’s asked to do something and he fights back, we found a new method to get him to listen.

We take away his toys.

And the more we’ve done it, the better his behavior has become. Because while he can’t be reasoned with or politely asked to do something, he fully understands the concept of avoiding pain.

When a customer first comes into contact with you or your product, those “pain avoiders” are still very much alive.

That’s why scarcity-based techniques work so well. If your product or service can help them solve a problem, that’s their toy. It’s something that makes them feel good. Take that away and they’re left with the same pain of not having the solution.

Too many business owners are worried about sounding disingenuous or too “sales-y”. I get it. But if you’ve got a product or service that can actually help them, it’s like a new toy that can bring them happiness and help them avoid the pain.

More:

If you provide a solution to their pain, you’ll never be too sales-y. In fact, by not giving them the option to buy, you’re depriving them of a solution they’ll gladly pay for.

So when you’re selling your product, really dig in to the pain. The pain they’ll endure if they don’t act now. How much easier life could be without their problem. What life could be like when their product is finally solved.

Is this a fix for a bad product? Nah.

Will it boost sales for a great product? You bet.

The Forgotten Art of the Follow-Up (And Two Ways To Use It In A Digital Age)

While the days of cold calling aren’t what they used to be, that doesn’t mean the tactics that made them effective aren’t important. Most prospects had to be contacted 5+ times after the initial contact before the sale was made.

Now?

The nature of social media and websites has made for a whole new throng of wannapreneurs that crowd your Facebook wall.

It’s turned into a Carly Rae Jepsen song gone bad.

“Hey, I just met you and this is crazy. But here’s my fat burner and buy it maybe.”

No value or follow-up whatsoever.

Take it or leave it.

Personally, I think it’s great. It means that if you’re willing to put in the work to make the sale, they’re a lot easier to come by. And the follow-up is one of the best tactics you can use to keep raking in the sales while the one-pump chumps swing and miss.

While I’m never against picking up the phone and giving a prospect a call, there are easier ways.

In fact, I’m going to share two of them with you today.

The Autoresponder

“Free Make Money From Home Blueprint”.

“Free Fat-Burning Cheat Sheet”.

You’ve seen these offers everywhere. And if you don’t already have one that pertains to your business, you need to create one ASAP. The lead magnet is one of the most effective ways to get leads. But that’s for another day.

Today, let’s talk about what happens after they sign up for your lead magnet. If you just give them the lead magnet and don’t follow up via email after, you’re missing out on quite a few sales.

In fact, you should be following up with an additional 5-10 emails. Send them testimonials. Send them ideas on how to get more out of your lead magnet. Send them valuable content. Send them SOMETHING.

Regardless of whether they initially intended on buying, your lead magnet caught their eye.

They’re interested in you.

Keep them interested. Keep sending valuable content with a few sales pitches sprinkled in. You’ll be amazed at how much high your conversion rate is.

Retargeting

If you don’t have a basic retargeting ad set up, you’re losing money. I don’t care if you just have a basic sales page that you direct people to from social media and email.

Every single person that views your sales page and doesn’t buy needs to keep you front of mind. This is where retargeting ads are invaluable.

Better yet, it’s something you can do yourself. You can go to Udemy and find a great course on retargeting for $10. It’ll teach you more than you’ll ever need. They take some basic technical knowledge, but they’re not too hard.

If you’re not familiar with retargeting ads, think about the last time you went on Amazon. You browsed a few products, maybe even put one in your cart, but didn’t buy it. Then you start checking out other sites only to see ads showing you that exact product you were just looking at.

And guess what? If you wanted it, you’ll probably go back and buy it. That’s the power of retargeting.

The Big Picture

Ok, so you have your two “must-have” follow-ups. Let’s take a look at a before and after for John, a local plumber that I made up for the purpose of the post.

John Without Follow-ups

John wants to attract new customers. So he posts a link to his lead magnet, “John’s 7 Plumbing Quick Fixes” on Facebook.

Out of his 500 friends, 12 sign up for his free lead magnet. Out of those 12, 3 actually read his lead magnet.

Then maybe, just maybe, one of those is actually looking for a new customer.

John gets a sale.

Woooooo!!!

Now, I’ll be honest, even that’s a bit optimistic. With Facebook’s atrocious organic reach, it’s doubtful he’d get that many people to sign up for his lead magnet.

John WITH Follow-ups

Those same 12 people sign up for his lead magnet.

Then they get 7 follow-up emails that explain the quick fixes, show testimonials, and provide valuable information.

Now John is seen as a plumbing expert. Out of those 12, 9 agree that John is a really good plumber and knows what he’s talking about.

So 3-4 of those actually call John after a few emails.

Already doing better, but it doesn’t end there.

Some people just don’t need plumbing services right now. They’ll check out his sales page out of curiosity, but don’t actually need help.

That’s where retargeting comes in. John set up a 90-day retargeting campaign (which are buckets cheaper than traditional ads) for people that viewed his page but didn’t buy.

Weeks pass and plumbing issues inevitably come up for a few more people. They’re on Facebook one day and they see John’s retargeting ad and are reminded of his services.

So they give him a call and John gets a few more customers.

Now you start to see how this works even better with larger email lists and paid advertising? The differences between the two are astounding. And what’s best is that it can be all automated.

The email sequence and the retargeting campaign just need to be set up once. Sure, you might have some tweaks, but it’s basically set it and forget it.

So before you start your next campaign or offer, don’t forget the follow-up. It’ll easily triple your sales without having to do much extra work.

>